England is definitely one of those countries where people pay a little bit of extra attention to the quality of costumer service. No matter if we are in a shop, hotel or restaurant, we always expect a top experience. Why would it be different when it comes to punting?
This August, we were visited by Visit England, and here is what they thought about us:
“Excellent standards of customer care were delivered both on the Quayside and on the punt itself during the tour resulting in an impressive 91% achieved in the Staff scores section. The tour was delivered by Byron in an interesting and relaxed manner with plenty of anecdotes and relevant information as well as time for questions and short periods of rest, essential in a 50 minute tour.”
Visit England Assessor
We are proud to now hold the Visit England Quality Assured Marque.
Visit England found it easy to find our check-in desk on the Quayside and they thought the little 2 minute walk to our departure point made their punting experience adventurous.
According to their evaluation, the Tour itself was excellent; they found our tour guides engaging and knowledgeable, our punts comfy and they gave 5 points out of 5 for costumer care, knowledge, efficiency, quality and delivery of commentary and to the attractions.
If you’d like to jump on one of our excellent tours as well, click here to book now!