Terms and Conditions

All agreements are made between 'you' and Let's Go Cambridge Ltd, trading as Lets Go Punting

Payment

Payment taken online with debit or credit card, via cheque or bank transfer.

Payment is taken in GBP. For booking more than 2 weeks in advance either full payment or a 30% deposit payment can be made to secure the booking. The balance payment is due 2 weeks before the booking date. For bookings less than 2 weeks in advance full payment is taken to secure the booking. 

Bookings

All bookings are subject to availability.

Lets Go Punting reserves the right to withdraw a product or package at any given time. In this case any outstanding bookings will be given the choice of an alternative product or equal or higher value or a full refund.

E-tickets are valid for the next available tour. Tours leave every 15-45 minutes depending on demand. during busy periods the next available tour may be over an hours wait.  

Access

Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disable customers wherever possible. Please contact us to discuss the options further.

Cancelations

Private Punting: Bookings cancelled more that 48 hours in advance are eligible to a 70% refund. If only a deposit has been taken this will be retained. Bookings cancelled with less than 24 hours will not be refunded. Bookings can be re-arranged free of charge with more than 24 hours notice free of charge. For less than 24 hours notice a £15 charge will apply.

E-tickets: E-tickets are valid for the season in which they are bought (11am - 4pm April - September). They are single use, non refundable and cannot be used once expired. 

Picnics/Drinks/Extras: Must be paid in full in advance and are non refundable or exchangeable with 14 days of booking date. 90% refund available before this time frame. 

Additional Services: Walking Tours, Cocktail Making, Wine Tasting and Scavenger Hunts are non refundable within one month of the booking date. 

Late Arrival

For private tours your time and date is pre-booked. As your punt is reserved for a specific time late arrival will result in a reduced tour time. If you know you will be late please contact Lets Go Punting as it may be possible to reschedule your booking. 

Non-appearance

If you fail to show up for your tour without letting us know no refund or rescheduling will be applicable. 

Bad Weather

You cancel with at least 48 hours notice: Reschedule or refund minus a 30% non refundable deposit. Food/drinks/extras; No refund. You will be able to collect these extras and take them away with you. . 

You cancel without providing notice or do not contact us: 30% deposit is retained. If you wish to reschedule an additional 30% will need to be paid. 

We cancel: Full refund for your punting tour. Food/drinks/extras: No refund. You will be able to collect these extras and take them away with you. 

Delivery

Online booking confirmation constitutes your 'ticket'. Please print out your booking confirmation or be able to show it on a smart phone or tablet at our check in desk. Gift vouchers will be emailed in PDF format. Any purchases made by cheque, transfer or phone will be emailed a confirmation 'ticket'. Confirmation can be send via post where specifically requested. In the case of lost confirmations/tickets these can be-reissued in advance of the tour date.

Company Information

Lets Go Cambridge Ltd trading as Lets Go Punting. Company Number: 8246998. Registered address: 11c Kings Parade, Cambridge, Cambs, CB2 1SJ. VAT no:  167507294 . Office Address: 30 Milton Road, Cambridge, CB4 1JY