Frequently Asked Questions
Have a look at the most Frequently Asked Questions for punting tours in Cambridge with Lets Go Punting. Got any other question? Simply contact us to ask.
When people ask questions about rain, we usually provide them with the following answers: there are two options in poor weather, which are listed below.
Option 1 – Light Rain. If the rain is not too heavy we will still go, we have umbrellas and blankets on the boat.
Option 2 – Heavy Rain. We will still go ahead if you would like. Alternatively we will offer the event organiser a voucher to return by prior arrangement within 6 months of the original departure date or offer a 70% refund.
Questions regarding to our Cancellation Policy are on the top of the list as well. The following 2 options are available if you cancel at least 72 hours in advance (for bookings cancelled less than 72 hours in advance, no refund is guaranteed):
Option 1 – You may consider your original booking as a voucher and return with it by prior arrangement within 6 months for both private and shared tours. Tickets are also transferable and may be given to someone else to use.
Option 2 – We can refund 70% of the value on Private Tours.
COVID-19 – If you or anyone in your household has COVID-19 symptoms DO NOT COME PUNTING. Please alert us by 9am on the day of your booking and we will reschedule or refund your booking. For more information see the COVID-19 page.
For such questions, we always provide one answer. Yes, you can just turn up for both shared and private tours, but you will pay higher prices as illustrated on the ‘shared tour tickets‘ and ‘private tour tickets‘ pages of the website. The website prices are heavily discounted and you are guaranteed a specific time if you book a private boat in advance.
COVID-19 – At the current time due to the COVID-19 pandemic we are strongly advising customers to prebook their time and slot in advance. For more information please see the COVID-19 page.
Yes, you will receive an email booking confirmation once payment has been received. Please either bring this with you on a smart phone or tablet to show to the cashier or print it out and bring it with you.
The answer is yes; you can always give us a call to make arrangements or payments and ask questions over the phone. Electronic invoices which can be paid online can also be sent. Bookings can also be made directly via the website. Cheques and bank transfers are also accepted.
You are very welcome to bring your own food and drinks onboard. Please bring plastic glasses/flutes as opposed to glass. If booking a seat on a shared tour, please be considerate of those around you when consuming any refreshments.
For private chauffeured tours we can provide a selection of lovely picnics and the Cambridge Wine Merchants can accommodate all of your refreshment needs. We can also organise afternoon tea picnics on the riverside.
We have no objection to you decorating your boat with balloons/flowers but please be aware that the boat is unlikely to be available before your tour time.
Punting is an incredibly safe activity. That being said we usually advise parents/carers with young children to position the children in the middle of the punts and make sure they are not putting their hands on or over the edge of the punt. The punts are very stable and will not tip over.
Punting is extremely safe but we do have a limited supply of children’s life jackets available. If you think you will require a life jacket please let us know in advance.
You are welcome leave it at our punt station. Alternatively there is usually space for you to fold it up and take it on the boat with you.
There is no minimum age but under 16’s must be accompanied by an adult.
COVID-19 – Shared tour e-tickets are not currently available due to COVID-19. We are offering Private Sections on a shared tour. If these are unavailable for a specific date it means they are sold out or we are not open. Please call the office on 01223 651 659 for further information.
If shared tour tickets are unavailable April – September it will be because tickets have sold out. We have a set number of reduced price tickets available per day. If e-tickets have sold-out please do come down to our check in on the corner of Jesus Green where our cashier will assist you in booking on to the next available departure.
October to March we do not offer a daily service, if e-tickets are unavailable it is most likely we are not open.
COVID-19 – Times can be pre-booked for private sections on a shared tour. Please call the office, 01223 651 659, use the chat feature or email us to book your time.
We do not prebook times for shared tours. Our e-tickets are valid for single use for arrival between 11am and 5pm excluding Saturdays. On arrival at our check in desk you will be seated on the next available tour. At this point you will be given a tour time. You do not need to wait at the desk until your tour time, you can instead come back just before your allotted time.
Groupons are valid Monday to Friday. Please arrive between our opening time to check in. On arrival you will be seated on the next available tour going out. Bring your voucher with you.
This is entirely up to you, if you feel the service you received from your chauffeur warrants a tip please feel free to do so.
The acid test is to be able to sit on the floor and get up again. If you can do this then you can go punting! Our chauffeurs will be there with a helping hand.
We do not have a ramp to the boats but can help people who require assistance onto the boats. Please call ahead of time to discuss your requirements.
One way tours private tours are available (approx 25 minutes) but the price remains the same as a return trip as the boat still has to return.
COVID-19 – At the present time we are only able to offer return tours due to COVID-19.
Unfortunately at this time we don’t.
Time allowing you will be able to try punting yourself if you want to near the end of your tour once the boat is back at Quayside. This is done at your own risk and only available on private chauffeured tours.
COVID-19 – Due to the COVID-19 pandemic we cannot allow people to try punting during the tour.
We do not offer standard tours to Grantchester but may be able to organise it on request paying for the punt and chauffeur by the hour.
You can book up to 24 hours before you would like to go as long as you have cleared the time and date with us. We must receive payment to confirm your booking.
You are welcome to bring dogs on private tours. If joining a shared tour small well behaved dogs are welcome on laps.